|PC Service Provider is built around three core values:
» providing the ultimate site performance and
» delivering personalized and dependable customer
service around the clock, and
» offering all this at the best value.
To ensure the absolute maximum up-time for your site,
we have connected all of our servers to a fully redundant
network, with multiple OC-12 fiberoptic lines bringing
your site to the world. Multiple backbone providers
mean that your site remains available even if one of
the providers were to go down. A 50% network capacity
policy ensures that there are never delays during peak
hours, and allows for fully burstable bandwidth. In
addition, all our Tier 1 providers guarantee 100% up-time
plus zero packet loss.
Power supply is also assured, as all of our equipment
runs off UPS (Uninterrupted Power Source) and an industrial
diesel generator. In the event of power brownout or
failure, UPS allows all servers to continue running
while the generator automatically kicks in.
We also have implemented extensive security precautions
to protect all equipment and data at all times. Equipment
is monitored with digital video surveillance, and access
to all areas is restricted by digitally encrypted entrance
passes. Data is protected with host-based and network-based
detection systems to prevent hostile attacks.
|Friendly and Reliable Support
PC Service Provider is committed to providing the
fastest and most responsive customer service and support:
all calls are answered by a live customer service representative,
e-mails are answered within 30 minutes, and support
tickets are almost always resolved within one hour.
Our support technicians are highly trained engineers,
experienced in troubleshooting all aspects of web hosting.
They form a team that is committed to accurate and friendly
customer service for all issues.
PC Service Provider knows the importance of highly
responsive customer service, and spares no effort in
providing it to you. Any time you have a question or
concern about your service, you can reach us by telephone,
live chat, or e-mail.
Who says you can't have all of that at a great value?
All of our services are not only reliable and fast,
but also affordable.
We bring you the best service and most up-to-date technology
at reasonable prices. We believe in our quality services
so much that we provide a completely hassle-free
30-day money back guarantee.